MindShift support

For account or data questions, email hello@healthnothype.co.uk. Never email passwords or private journal entries.

Your account and data

In the app, open Profile → Privacy & Data, then use Download my data or Delete my account. Deletion normally finishes straight away. If the app shows it as pending, your account stays locked. MindShift retries a pending deletion by itself every few minutes until it completes. If it is still pending after a day, email us and we will complete it by hand, within one month at the latest.

If you used Sign in with Apple, we have not confirmed that deleting your account also removes Apple's sign-in connection. After deleting, remove it yourself: Settings → your name → Sign in with Apple → MindShift → Delete.

What it costs

MindShift is free. There is nothing to buy inside it, no subscription and no adverts. If a paid tier is ever added, it will be sold through the App Store and these pages will say so first.

Urgent help

MindShift is not an emergency service and notes are not monitored. Free, 24 hours a day:

• Samaritans: call 116 123.
• Text SHOUT to 85258.
• NHS 111, mental health option: England, Wales and Scotland (in Scotland, 111 is NHS 24).
• Northern Ireland: call Lifeline on 0808 808 8000.
• If life is at risk, call 999.